Refund Information

As stated in in President Bolton’s March 17, 2020, message to campus, the College will credit each student account for any room and board that the student has paid, for the time that the student was not able to stay on campus. Our Business Office will finalize these credits for each student by April 1, 2020 and send updated student account statements by April 3, 2020.

For most students, the posting of this room and board refund will result in a credit balance on their student account.

You have three options for using this credit balance.

  1. A refund to you.
  2. A credit towards next year.
  3. Use it to reduce your student-loan debt.

Below are the directions for each option. Please note that these steps must be taken by the student, who is the owner of the account, in compliance with FERPA regulations.

1. Refund

To ensure you receive your refund as quickly as possible, we suggest you provide us with bank routing and account information so the refund can be direct deposited into your bank account. In order to do this, please log in to your ScotWeb account and complete the banking information at the Accts Payable- Banking Info link. Once banking information is updated and complete, you should email your request to Your refund should be direct deposited approximately a week after your request. For those that cannot accept a direct deposit or If you do not enter your direct deposit information into ScotWeb, we will issue a physical refund check. This may take approximately three weeks.

2. Credit towards next year

In lieu of receiving a check or direct deposit, you can opt to have the College carryforward any credits to next academic year, so they can be applied to charges for next year’s educational expenses. To select this option, you do not need to do anything and the credit will automatically be applied to future charges. If you select this option and do not enroll at the College for any reason next year, we would issue you a refund at that time. SENIORS, if we do not receive a specific request for a refund, now, your credits will be included in your refunds which will be processed in June along with the enrollment deposits.

3. Reduce your debt

You may request to have your federal loans reduced by the amount of the refund for the academic year. This will minimize your overall loan debt. If you would like to discuss this option, contact the financial aid office by April 30 at

Outstanding Balances

For students who have an outstanding balance prior to this refund, the refund will apply to charges first, and any remaining balance can be applied with one of the above options.


For questions, or to discuss your options, we invite you to contact Krista Way or Terri Brigham in the Student Accounts Office via e-mail at You may also call either of them at (330) 263-2314 or (330) 263-2007, however, because we are working remotely phone calls may take a little longer to respond to. In either case, we are here and happy to help in any we way can.

Our message to you is simple, we are here to provide immediate relief, in the form of room and board refunds, and we will continue to be here, in the long run, to assist in whatever ways we have available, to support you in meeting the costs of your education at the College of Wooster.